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International Orders and shipping associated with international
orders-returns is always at the customer’s expense.
South Shore Products is proud of its solid history and continued
excellence in customer care and satisfaction. That is why we offer our
customers a 7 day money back guarantee and a 14 day guarantee against
defects. However, these guarantees are subject to the following conditions:
There is a 15% restocking fee for all returns (shipping and labor/service
is non-refundable).
Any and all Refunds are given based on Current Market Price or Sale Price
whichever is less.
Defective Product Exchange is returned to SouthShoreProducts.com at customer
expense. All Products then sent to the customer will be sent via ground shipments.
Any upgrade to that shipment for any reason will be incurred at the customers
expense with a discount for the cost we would have normally incurred shipping
ground.
(i) Purchased items may be returned for refund or replacements subject to
manufacturer's and/or at cost restrictions.
(ii) All product returns must have a Returned Merchandise Authorization
(RMA) number issued by South Shore Products or the product manufacturer.
Certain manufacturers must be contacted directly in order to obtain a (RMA) number
and shipping instructions.
(iii) There will be a 15% restocking fee on unopened returns. Items must
be returned in original packaging and in re-saleable condition.
(iv) Opened returns are usually not accepted unless the manufacturer
permits these types of returns. All Printers, Kingston Value Ram, Special
Order Items (non-stock items) and Generic memories are non-returnable except
for defect exchange.
(v) After the first 30 days of invoice, all returns and replacements must
be handled directly with the manufacture. Manufacture's warranties vary by
product category.
(vi) Products that are inoperable at first use are eligible for a Dead On
Arrival (DOA) return up to 30 days from the date of the invoice. Items
suspected to be defective but are later found to be operable by South Shore
Products technicians are charged out at an hourly rate of $49.00 an hour, not
to exceed 30% of the original item cost. The customer will be charged this
testing fee and the found to be operable item will be returned to the buyer,
at the buyer's expense. If, however, the part is found to be defective, a
replacement will immediately be sent to the Buyer at no extra cost. All
original packaging, components and manuals must be included with returned
products.
(vii) Purchases made after an item has been discounted or of items listed
under the "Specials" category may not be eligible for return.
Please verify the status of the item with your sales associate at the time of
purchase.
(viii) For all Defective Product returns, the customer prepays return
shipping. South Shore Products will pay freight to the Customer
(ix) South Shore Products does not offer price protection on products that
have already shipped. Any return of a product that has had a price drop is
processed at the then current price.
(x)Shipping is never refundable.
We thank you for your cooperation.
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