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OUR POLICIES
PAYMENTS

Payment terms are always in advance unless otherwise specified in an agreement between buyer and South Shore Products. All unpaid invoices shall bear interest at 2 1/2% of the outstanding balance per month, commencing on the payment due date.

In the event that South Shore Products must send a sales invoice to an attorney for collection, the buyer agrees to pay any and all costs associated with such collection, including, but not limited to, attorney's fee and cost incurred prior to during and after a trial, and including, but not limited to, collection, bankruptcy or other creditor's rights proceeding. All COD transactions are secure (Bank Check or Money Order) or with a Credit Card Authorization on a Company Check or Personal Check.

A 2% processing fee will be applied to all Credit Card payments.

All international Orders are Prepayment Wire Transfer Company Check etc. No exceptions.

The Computer Industry has an inherent volatility in pricing. Prices are subject to change.

RETURN(RMA)

International Orders and shipping associated with international orders-returns is always at the customer’s expense.

South Shore Products is proud of its solid history and continued excellence in customer care and satisfaction. That is why we offer our customers a 7 day money back guarantee and a 14 day guarantee against defects. However, these guarantees are subject to the following conditions:

There is a 15% restocking fee for all returns (shipping and labor/service is non-refundable).

Any and all Refunds are given based on Current Market Price or Sale Price whichever is less.

Defective Product Exchange is returned to SouthShoreProducts.com at customer expense. All Products then sent to the customer will be sent via ground shipments. Any upgrade to that shipment for any reason will be incurred at the customers expense with a discount for the cost we would have normally incurred shipping ground.

(i) Purchased items may be returned for refund or replacements subject to manufacturer's and/or at cost restrictions.

(ii) All product returns must have a Returned Merchandise Authorization (RMA) number issued by South Shore Products or the product manufacturer. Certain manufacturers must be contacted directly in order to obtain a (RMA) number and shipping instructions.

(iii) There will be a 15% restocking fee on unopened returns. Items must be returned in original packaging and in re-saleable condition.

(iv) Opened returns are usually not accepted unless the manufacturer permits these types of returns. All Printers, Kingston Value Ram, Special Order Items (non-stock items) and Generic memories are non-returnable except for defect exchange.

(v) After the first 30 days of invoice, all returns and replacements must be handled directly with the manufacture. Manufacture's warranties vary by product category.

(vi) Products that are inoperable at first use are eligible for a Dead On Arrival (DOA) return up to 30 days from the date of the invoice. Items suspected to be defective but are later found to be operable by South Shore Products technicians are charged out at an hourly rate of $49.00 an hour, not to exceed 30% of the original item cost. The customer will be charged this testing fee and the found to be operable item will be returned to the buyer, at the buyer's expense. If, however, the part is found to be defective, a replacement will immediately be sent to the Buyer at no extra cost. All original packaging, components and manuals must be included with returned products.

(vii) Purchases made after an item has been discounted or of items listed under the "Specials" category may not be eligible for return. Please verify the status of the item with your sales associate at the time of purchase.

(viii) For all Defective Product returns, the customer prepays return shipping. South Shore Products will pay freight to the Customer

(ix) South Shore Products does not offer price protection on products that have already shipped. Any return of a product that has had a price drop is processed at the then current price.

(x)Shipping is never refundable.

We thank you for your cooperation.

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SHIPPING

Please Note that there may be delays in shipping product that are beyond our control. In these cases we will attempt through all means available to contact you and inform you of delays.

If your package is mission critical please call someone and inform them as soon as the order is placed and check for status frequently with your sales person.

  • In-stock items will ship the same day as long as you complete your order by 4PM, Monday through Friday, EST.
  • If you place your order after 4PM EST, or on Saturday, Sunday, or holidays, your available item (s) will ship the next business day if possible.
  • Sales tax applies only to shipping addresses located in CA .
  • We do not ship to P.O. Boxes
  • For your protection and quicker approval of credit card orders, please ensure that your shipping address is the same as your billing address on file at your credit card company. If your shipping information is different than your billing information, please contact your credit card company to submit your new shipping address (es).

All International Shipping Is Billed to valid Customer (FedEx UPS account numbers) no exceptions.

South Shore Products adds shipping and handling on all orders according to weight of package. All packages are shipped FOB South Shore Products unless otherwise stated on the invoice. Prices are subject to change without notice. Unless otherwise agreed to in writing, all deliveries shall be made according to South Shore Products shipping policy in effect on the shipment date. Title to and all risk of loss or damage with respect to the items shipped shall pass to buyer upon delivery by South Shore Products to the shipping carrier or buyer's representative at South Shore Products warehouse.

If the carrier delivers a carton showing obvious damage, refuse delivery. The carrier is responsible for the damage and not you. If, however, you accept delivery and open the carton and discover the item was damaged during shipping, contact the carrier for inspection, then contact out Customer Service Department and we will file a claim on your behalf.

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FRAUD PROTECTION

Please Note: To help prevent credit card fraud, South Shore Products can only ship orders to a verifiable address. If you choose an alternate shipping address you will be required to make this address verifiable with your credit card company.

This will involve placing a call to your credit card company at the Customer Service number listed on the back of your credit card to have an "alternate address" notated on your account. The credit card company must enter the name and address of the person to whom you are requesting your package be sent.

South Shore Products order processing department will phone your credit card company to confirm you have set up the alternate address memo. South Shore Products Order Processing Department usually confirms all orders with an alternate shipping address within 2 to 4 hours.

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